{"id":13176,"date":"2019-12-03T09:41:10","date_gmt":"2019-12-03T14:41:10","guid":{"rendered":"https:\/\/www.scopserv.com\/?p=13176"},"modified":"2019-12-16T09:38:12","modified_gmt":"2019-12-16T14:38:12","slug":"les-produits-integres-du-scoptel-ipbx","status":"publish","type":"post","link":"https:\/\/www-old.scopserv.com\/fr\/les-produits-integres-du-scoptel-ipbx\/","title":{"rendered":"Les produits int\u00e9gr\u00e9s du ScopTel IPBX"},"content":{"rendered":"<p><span style=\"font-family: arial, helvetica, sans-serif;\">Nous vous parlions derni\u00e8rement de <a href=\"https:\/\/www.scopserv.com\/fr\/scoptel-la-suite-logicielle-comment-ca-marche\/\" target=\"_blank\" rel=\"noopener noreferrer\">la suite logicielle ScopTel IPBX.<\/a> Notre <a href=\"https:\/\/www.scopserv.com\/fr\/produits\/logiciel\/\" target=\"_blank\" rel=\"noopener noreferrer\">solution de t\u00e9l\u00e9phonie IP<\/a>\u00a0s&rsquo;adapte donc \u00e0 toutes les formes d&rsquo;entreprises, prenons le cas des <strong>centres d&rsquo;appel<\/strong>.<\/span><\/p>\n<h1 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; color: #003366;\">Les modules int\u00e9gr\u00e9s pour Centres d&rsquo;appel :<\/span><\/h1>\n<p><a href=\"https:\/\/www.scopserv.com\/fr\/produits\/logiciel\/scopdev\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"wp-image-13181 alignnone\" src=\"https:\/\/www.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopDEV.png\" alt=\"ScopDEV produits int\u00e9gr\u00e9s du scoptel ipbx, Montr\u00e9al\" width=\"235\" height=\"64\" srcset=\"https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopDEV.png 879w, https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopDEV-300x82.png 300w\" sizes=\"(max-width: 235px) 100vw, 235px\" \/><\/a><\/p>\n<h2 style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #003366;\">Avec sa version 3.0, le ScopDev permet l&rsquo;int\u00e9gration simple d&rsquo;APIs (Interface de Programmation d&rsquo;Applications).<\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Les principaux APIs du ScopDev vous permettent de :<\/span><\/p>\n<ul style=\"text-align: left;\">\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Faire un appel \u00e0 partir d&rsquo;une extension<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Obtenir les informations du syst\u00e8me ScopTel IPBX tels que : tenanciers, classe de service, codes de fonctions, r\u00e9pertoires, conf\u00e9rences, parking, applications et plus encore<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Contr\u00f4ler en temps r\u00e9el l&rsquo;\u00e9tat de l&rsquo;IPBX<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Contr\u00f4ler en temps r\u00e9el les extensions Phone Monitor SIP\/IAX<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Contr\u00f4ler en temps r\u00e9el les pairs SIP, obtenir la liste des comptes VoIP<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">G\u00e9rer la banque des donn\u00e9es Asterisk avec support ODBC, les extensions ordinaires et hot desk, les files d&rsquo;attentes ACD, les agents, les bo\u00eetes de messagerie vocale, le r\u00e9veil t\u00e9l\u00e9phonique&#8230;<\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Vous pouvez \u00e9galement, int\u00e9grer des fonctions de t\u00e9l\u00e9phonie dans vos applications !<\/span><\/p>\n<p><a href=\"https:\/\/www.scopserv.com\/wp-content\/uploads\/2019\/11\/SCOPDEV_FR_versionfinale.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Voir la brochure compl\u00e8te ici.<\/a><\/p>\n<p><a href=\"https:\/\/www.scopserv.com\/fr\/produits\/logiciel\/scopstats\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"wp-image-13183 alignleft\" src=\"https:\/\/www.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSTATS.png\" alt=\"ScopSTATS produits int\u00e9gr\u00e9s du scoptel ipbx montreal\" width=\"231\" height=\"46\" srcset=\"https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSTATS.png 1770w, https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSTATS-300x60.png 300w, https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSTATS-1024x204.png 1024w, https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSTATS-1536x306.png 1536w\" sizes=\"(max-width: 231px) 100vw, 231px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2 style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #003366;\">ScopStats est l&rsquo;environnement de gestion qui fournit une vari\u00e9t\u00e9 de rapports statistiques de <strong>ScopTel IPBX<\/strong>.<\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Ce module se d\u00e9marque gr\u00e2ce \u00e0 un syst\u00e8me de liens hi\u00e9rarchiques entre donn\u00e9es parentes.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Quelques fonctionnalit\u00e9s du ScopStats :<\/span><\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Rapports de d\u00e9tails des appels : r\u00e9sum\u00e9 graphique, nombre d&rsquo;appels re\u00e7us, nombre d&rsquo;appels abandonn\u00e9s, dur\u00e9e de l&rsquo;appel, rapport sur le volume d&rsquo;appels, journaux d&rsquo;appels sur votre IPBX<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Diagrammes dynamiques gr\u00e2ce \u00e0 la technologie HTML5<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Disponible en fran\u00e7ais et en anglais<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Moniteur en temps r\u00e9el pens\u00e9 pour une utilisation fluide et rapide<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Surveillance en temps r\u00e9el<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Statut des t\u00e9l\u00e9phones en temps r\u00e9el<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Historique par file d&rsquo;attente<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Fournit des vues statistiques et d\u00e9taill\u00e9es de l&rsquo;activit\u00e9 sur une file d&rsquo;attente<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Importation dans Microsoft\u00ae Excel pour mise la cr\u00e9ation de diagrammes<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.scopserv.com\/wp-content\/uploads\/2019\/12\/SCOPSTATS_FR_versionfinale-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Voir la brochure compl\u00e8te ici.<\/a><\/p>\n<p><a href=\"https:\/\/www.scopserv.com\/fr\/produits\/logiciel\/scopswitch\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"wp-image-13185 alignleft\" src=\"https:\/\/www.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSWITCH.png\" alt=\"ScopSWITCH produit int\u00e9gr\u00e9 du scoptel ipbx, Montr\u00e9al\" width=\"233\" height=\"47\" srcset=\"https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSWITCH.png 1397w, https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSWITCH-300x61.png 300w, https:\/\/www-old.scopserv.com\/wp-content\/uploads\/2019\/12\/ScopSWITCH-1024x207.png 1024w\" sizes=\"(max-width: 233px) 100vw, 233px\" \/><\/a><\/p>\n<h2><\/h2>\n<h2><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #003366;\">ScopSwitch permet aux agents et superviseurs d&rsquo;un centre d&rsquo;appels de faire un suivi en temps r\u00e9el sur le statut des usagers.<\/span><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">Le produit int\u00e9gr\u00e9 de ScopTel affiche les statistiques de votre Centre de contact client.<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">ScopSwitch poss\u00e8de une interface web en temps r\u00e9el permettant de superviser toutes les ressources de votre IPBX :<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Affiche l&rsquo;\u00e9tat des postes t\u00e9l\u00e9phoniques, les appels en cours, l&rsquo;\u00e9tat du renvoi d&rsquo;appels<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Affiche l&rsquo;\u00e9tat du\u00a0 bureau, le num\u00e9ro du poste, ainsi que les appels en cours<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Affiche l&rsquo;\u00e9tat de la file d&rsquo;attente<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Bo\u00eetes de messagerie vocale<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Affiche l&rsquo;\u00e9tat des comptes VoIP<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Conf\u00e9rences : liste et statuts<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">\u00c9diteur de panneaux publics et priv\u00e9s<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">T\u00e9l\u00e9phone virtuel ( avec version r\u00e9ceptionniste)<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Gestion des contacts avec bouton d&rsquo;appels et envoi de messages<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: georgia, palatino, serif;\"><a href=\"https:\/\/www.scopserv.com\/wp-content\/uploads\/2019\/10\/SCOPSWITCH_FR_versionfinale.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Voir la brochure compl\u00e8te ici.<\/a><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Restez \u00e0 l&rsquo;\u00e9coute, <a href=\"https:\/\/www.scopserv.com\/wp-content\/uploads\/2019\/11\/SCOPSERV_APA_FR_versionfinale.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">ScopTel APA<\/a> le nouveaux produit de l&rsquo;IPBX est actuellement en version b\u00eata, nous ne tarderons pas \u00e0 vous informer de sa sortie officielle !<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nous vous parlions derni\u00e8rement de la suite logicielle ScopTel IPBX. Notre solution de t\u00e9l\u00e9phonie IP\u00a0s&rsquo;adapte donc \u00e0 toutes les formes d&rsquo;entreprises, prenons le cas des centres d&rsquo;appel. Les modules int\u00e9gr\u00e9s pour Centres d&rsquo;appel : Avec sa version 3.0, le ScopDev permet l&rsquo;int\u00e9gration simple d&rsquo;APIs (Interface de Programmation d&rsquo;Applications). Les principaux APIs du ScopDev vous permettent [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[115],"tags":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Les produits int\u00e9gr\u00e9s du ScopTel IPBX, \u00e9tude de cas des centres d&#039;appel. 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