Call centers are generally involved in receiving incoming calls (sales, service, support, etc.), but can also conduct various outgoing call campaigns (telemarketing, reactivation of customers, surveys, collections, etc.). In either case, they bring in the expertise of a trained and equipped team to achieve the objectives assigned to them, both in terms of the volumes […]
Monitor your network performance! Have you ever been dissatisfied with your network performance or received complaints about it? “Slow” or “interrupted” services, network issues are manageable, but too often energy-consuming for IT administrators and source of customer frustration. How to anticipate and reduce connectivity issues? At Scopserv, in order to allow our customers monitoring their […]
Many IPBX managers have intuitive web interfaces developed on the technology of an open standard environment to extend their functionality. However, to compete with proprietary software, it is not enough that the solutions are free and open, they must also be at least as efficient as their competitors. Competition in the telecommunications industry often neglects […]
ScopComm : carrier garde IP Telephony application for desktop and smartphone. ScopComm supports WebRTC natively delivers browser-based and native desktop applications to both macOS and Windows operating systems. Picture transfer and file transfer feature making collaboration easy across a wide range of devices and operating systems. Can automatically upload your smartphone contacts, detect web phone […]
We were talking about the ScopTel IPBX software suite here. Our IP telephony solution adapts to all forms of business, as call centers. Integrated Modules for Call Centers : With its version 3.0, the ScopDev allows the integration of APIs (Application Programming Interface). The main APIs of ScopDev allow you to: Make a call from […]
ScopTel, complete IPBX for business unified communications. The ScopTel IPBX solution is a design of IP telephony solutions. Its multi-site server combines three essential telecommunications values: profitability, reliability, scalability. Our team of experts also celebrates the one-year ScopCloud, introduced in 2018 as a new VoIP product. Our system, fully dematerialized, adapts to any physical server […]
SSI will be present at the Télécom 2019 event, which will take place at Château Royal in Laval on April 10-11. The event brings together, since 2004, the main actors in the telecom industry. This is the only neutral telecommunications event in Quebec. Partner since 2018, we will attend on April 10. Come and visit our booth and […]
SSI recently welcomed a new team member! Kim Sylvestre joined the technical team on January 30 as a back end programmer. Her experience includes telephony so we are confident she will quickly be up to speed and have a positive impact in the team. Very structured, Kim is meticulous and likes team work. Join us […]
Good news for our integrators! Discover our new SCOPCLOUD offer! In an effort to increase its service offering and meet the expectations of Canadian businesses, ScopServ has been granted registration status (CLEC Type III) with the Canadian Radio-television and Telecommunications Commission (CRTC) to provide flexible and highly scalable IP Telephony cloud services. ScopServ now offers […]
ScopServ is happy to introduce our new Team Lead, Jérôme Beaulieu. Accumulating more than 20 years of experience in computer science and programming within various organizations, Jérôme recently came back from China where he was a Team leader dans senior integrator for a few years. A graduate from Bishop University in Computer Science, Jérôme firmly […]